MRITTIKA | Book Store

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This includes:

Personal Identifiers: Name, email address, and phone number.
Shipping & Billing: Delivery addresses and transaction history.
Payment Data: Payment details are processed through secure third-party gateways. We do not store your full card details or UPI PINs on our servers.

2. Cookies and Tracking Technologies

We use cookies to enhance your experience and maintain your secure session. Specifically, we use a cookie named USER_DEVICE to identify your hardware.

Session Duration: Our secure login sessions are valid for 100 days from your last activity.
Advertisement: We may use cookies for conversion tracking and personalized advertising.

3. How We Use Your Information

Your information is used for the following purposes:

To process and deliver your orders efficiently.
To manage your account and maintain a 100-day persistent login session.
To communicate order updates and promotional offers.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share information with trusted third parties necessary for business operations:

Logistics Partners: To ensure your products are delivered to your address.
Payment Processors: To facilitate secure UPI and net banking transactions.
Legal Compliance: If required by Indian law or to protect our rights.

5. Data Security

We use robust security protocols, including PDO-prepared statements, to prevent unauthorized access and SQL injection. All transaction times are logged in the Asia/Kolkata (IST) timezone.

6. Your Privacy Rights

Under Indian IT laws, you have the right to access, update, or delete your personal information. You may do so through your profile page or by contacting our support team.

7. Contact Information

For any questions regarding this Privacy Policy, please contact:

MRITTIKA
Mahamaya Colony, Hooghly, Chinsurah (M), West Bengal - 712101